Liz Moorehead
Have you ever used a feature in HubSpot and thought, “Wow, this is great—but imagine if it could do this”? Or maybe there’s something you’ve wished for that could make your life as a marketer, sales leader, or HubSpot admin so much easier. Well, you’re not alone. This week, Max, Chad, George, and I sat down to unload our ultimate HubSpot wish lists—everything we dream HubSpot will build (or improve) to take the platform to the next level.
This wasn’t just a casual brainstorming session. We got brutally honest about the gaps and friction points that HubSpot users encounter every day—places where the platform could do so much more.
🚀 Related HubHeroes Episodes:
- HubSpot AI vs. Human Judgment: When Should You Trust the Machine?
- HubSpot Operations Hub Deep-Dive with Chad Hohn
- Content in 2024 (+ Beyond): AI, Brand Storytelling, + Content Program Breakdowns
We talked about tools that feel underdeveloped, like the SEO strategy tool, which has been waiting for its moment to shine, and how workflows could be more dynamic if only they allowed better use of association labels. Whether it was improving Commerce Hub or enhancing quick actions in dashboards, every idea we explored had the potential to transform how we work.
And let’s talk about ambition for a second. Imagine running an entire e-commerce store natively within HubSpot, using AI to generate cohesive content campaigns across platforms, or integrating podcasts with dynamic ad placement into your CRM workflows. These aren’t pie-in-the-sky dreams—they’re ideas that could push HubSpot from a great tool to an even greater ecosystem.
🔎 Go Deeper: Why Do Most Companies Fail with AI + Content?
And, of course, Max’s wish list of 18 items may have initially caught us off-guard—the man has been building his list since last October—but it also sparked some of the most engaging debates we’ve had in a while. If you’ve ever found yourself wondering how HubSpot could take your work to the next level, this episode is for you.
Keywords
HubSpot, content creation, live streaming, community integration, payment links, dashboards, marketing tools, CRM, Hub Heroes, podcast, HubSpot, SEO, workflows, ChatGPT, podcast integration, dynamic ads, content strategy, user experience, feature requests, marketing tools
What We Cover
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Quick Actions and Workflow Enhancements: Max shares his vision for more dynamic quick action buttons, like linking to URLs stored in custom properties or triggering workflows directly from record cards.
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The Content Strategy Gap: I talk about the missing link in HubSpot’s content tools—the lack of education and resources for actually creating great content. Content strategy starts with understanding storytelling and structure, and HubSpot Academy could play a major role here.
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Building Communities and Memberships in HubSpot: George dreams of an integrated community and membership hub that combines courses, certifications, and gated content—all seamlessly tied to HubSpot’s CRM for workflows and personalization.
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Evolving Commerce Hub: Chad highlights the need for more customization options in Commerce Hub, like auto-filled payment links, dynamic discount codes, and better integration with accounting tools for smoother operations.
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The State of SEO Tools: I air my grievances about the current SEO tool, reflecting on its potential when it first launched and why it needs to evolve into a true content strategy engine.
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Dynamic Ads for Podcasts: George imagines a world where HubSpot’s podcast features include dynamic ad placements, enabling creators to monetize their entire library with ease.
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HubSpot Reporting and Visualization: Max and Chad discuss improvements to dashboards, like more visual tools to organize data and smarter filtering options to reduce unnecessary manual work.
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AI and Workflow Integration: From native ChatGPT integration to better handling of object associations in workflows, the team dives into how AI and automation could simplify complex processes.
And so much more ...
Episode Transcript
[00:00:00] George B. Thomas: All right, Liz, first of all, before you get into why we're here today and what we're going to talk about, I just want everybody who is maybe watching this on LinkedIn to know that the chat pane is being paid attention to.
[00:00:11] If you have an item or an idea, Make sure you hit that because I'm definitely we are definitely watching the chat as we move forward. So Liz what what the heck? Are we doing here today?
[00:00:23] Liz Moorehead: Well, apparently I left you jokers unattended last week and you ended up having an absolutely incredible conversation But it was so incredible that it required a part two. So George I actually want to ask you guys what bring our audience up to date if this is their first episode particularly since it's the first time we're Going live on LinkedIn.
[00:00:42] What the heck happened in my absence? What were you guys doing?
[00:00:46] George B. Thomas: Well, I mean we were having a good conversation And and by the way, you should go back and go to the hub heroes podcast and listen to that conversation but then when we we kind of were tiptoeing around the things we wish could happen. We, we wanted to be able to do the kind of magic wand moments that we could foresee in the future.
[00:01:11] And we all agreed, Hey, we should do an episode on that. Like what? Listen, we know historically, that HubSpot loves ideas dot HubSpot. com. We know historically that HubSpot loves to listen to Uh, the humans, the H U M A N S that use HubSpot. And so why not give them a whole episode of things that they could be like, Hmm.
[00:01:38] Liz Moorehead: So let me get this straight Let me get this straight. You had a whole episode That was dedicated to the idea of, hey, there's been a lot of big changes to HubSpot recently, a lot of new bells and whistles added, so let's go back to basics and talk about what the basics, the fundamentals of HubSpot and InBound that you need to pay attention to, and you still ended up tiptoeing around, but what if we had more?
[00:02:01] George B. Thomas: Yeah. We need help. We, we, we need help.
[00:02:05] Max Cohen: not satisfied.
[00:02:06] Liz Moorehead: Not satisfied, Maximus? Why aren't you satisfied this morning?
[00:02:10] Max Cohen: 'cause I'm not, I, I ain't never going to be not satisfied.
[00:02:13] George B. Thomas: Oh, jeez.
[00:02:14] Max Cohen: I ain't never gonna stop being unsatisfied.
[00:02:17] George B. Thomas: go back to we need help.
[00:02:18] Liz Moorehead: Well, gentlemen
[00:02:20] Max Cohen: stop.
[00:02:21] Liz Moorehead: The only help I can offer is the ability to purge all of these ideas from your brain and into the general populace. Does that work for you all today?
[00:02:29] George B. Thomas: Yeah.
[00:02:29] Liz Moorehead: Fantastic. So that's what we're going to be talking about today. Each of us has come to the table today with a wish list of things and stuff and abilities that we wish we had within HubSpot.
[00:02:42] George B. Thomas: Yeah, and some of us more than others. Let's just throw that out there real quick. Good God, Max Cohen!
[00:02:48] Max Cohen: feels like an attack
[00:02:49] Liz Moorehead: Max, are you unwell?
[00:02:51] George B. Thomas: not attacking, but I was looking for my beat button because I felt like I should swear when I looked at your list. But, anyway. Ah!
[00:02:57] Max Cohen: was swearing when I was building it
[00:02:59] Liz Moorehead: Max, do you want to kick us off since we have about a Homer's Odyssey worth of stuff to get through with you in this episode?
[00:03:08] Max Cohen: I mean, where do you want me to start I mean I
[00:03:12] Liz Moorehead: know. I'm scared looking at this list. The instructions were 2 to 3, my guy, and we have 18.
[00:03:18] Max Cohen: Mm hmm Yeah, I well to be
[00:03:22] George B. Thomas: say quick actions a lot. Can we start there? Like,
[00:03:25] Max Cohen: fair. Hold on
[00:03:26] George B. Thomas: quick actions. Like, walk us through
[00:03:28] Max Cohen: I just, I just want to point out, nowhere in the instructions did it say two to three, uh, on that document, so,
[00:03:35] Liz Moorehead: also, can we talk about the fact, like, I don't know if anybody else noticed this and our viewers at home cannot see this part, but I'll share it. This is not so much an assignment that you completed for this podcast. This is a note you began on October 15th, 2024 at 9 30 AM. This is a list of grievances that has been growing for some time.
[00:03:56] Max Cohen: Yes, yes. Well, I mean, this was my wish list. This is,
[00:04:00] Liz Moorehead: You were hoping
[00:04:01] Max Cohen: a lot and a lot of these, you know, a lot of these are just, you know, like little things, just like little nice things. And I think would be cute in order to have, uh,
[00:04:11] Liz Moorehead: take us through your cute list.
[00:04:12] Max Cohen: yeah. Um,
[00:04:14] George B. Thomas: Or, or one or two. And then, we'll,
[00:04:16] Max Cohen: sure. Well, George, let's hit with George said, George, he said, I mentioned.
[00:04:20] Quick actions a whole
[00:04:22] George B. Thomas: quick actions like in two if not three of like these
[00:04:26] Max Cohen: Well, yeah. Well, so do you remember how they created those quick action? Record cards that go in the middle panel. Do you know what I refer to?
[00:04:35] George B. Thomas: Yeah, I do. And Chad has even given you like a finger in the air like a good
[00:04:38] Max Cohen: Yeah, so they have you know they have a
[00:04:42] Chad Hohn: voice is shot today, so
[00:04:44] Max Cohen: dying I
[00:04:45] Liz Moorehead: much giga, not enough
[00:04:46] Max Cohen: also probably need to like look at them but like there's you know, there's a couple ones in there that are just like kind of goofy Right?
[00:04:55] And like, I think there's a really big opportunity to add some like super cool stuff in there. So like for example, okay, they have a quick action button in a middle panel card that just says like go to a URL or like go to a page, right?
[00:05:11] But it's possibly the most pointless button in the entire world because it doesn't let you customize that URL per record at all, right?
[00:05:20] So, like, it's, it's literally just, it's, it's, you know what it is? It's literally worse than a bookmark in Chrome. Like, it's not, like, there, if it's just always going to the same place, why have it on a record, right? Like, usually you have things on a record because it's unique to that record, right? So, what I would love to see.
[00:05:41] Is the ability to create those quick action cards that go to links, right? But those links come from properties you're storing on the record, right? So like, let's say for example, yeah, or, or partially correct, right? Let's say, for example, you've got some outside system that your team still needs to rely on, right?
[00:06:01] And you've got some information or maybe like a link to, you know, a record for that record in that other system. It would be amazing if we could say, Hey, when you build this quick action button in a middle panel. Pull the URL from this other property that's storing, you know, this unique URL for this specific record in that other system, right?
[00:06:22] I would love to see that. Um, you know, so that would be super cool. Um, uh, what was the other one? Quick action middle card button to manual. Oh, yeah, dude, let me throw an object through a specific workflow through one of those quick action cards, right? Like, I just think there's so many more dynamic things that they could do because like, When it launched, what is it?
[00:06:44] Oh, is it just like a big version of the same thing you see on the top left hand corner of a record? Right. So it's, I don't know, there's a lot that can be done there. And yes, maybe they were just like laying the foundation for some really cool things to come. Right. But, um, you know, every time I go and try to set that up in its current state, I'm like, this adds zero value whatsoever, like, cause there's just, you know, nothing like really cool that I can do with it
[00:07:11] George B. Thomas: I like Chad that you said it's been there for a while, which. For anybody who's been in the HubSpot ecosystem, you know, it's easy to think about like, uh, when something's sat there for a while, does that mean it's done? And of course, I, I,
[00:07:25] Chad Hohn: projects. Anyone?
[00:07:26] George B. Thomas: know I sadly say HubSpot Projects to this, like, it's been there forever, but nothing's
[00:07:31] Liz Moorehead: Why do we have to agitate so early, Chad? Why do we have to say these things out loud?
[00:07:36] Chad Hohn: It's in the nav.
[00:07:37] George B. Thomas: yeah, it's in the NAB, but yeah,
[00:07:39] Max Cohen: next to Academy.
[00:07:41] George B. Thomas: yeah. Come on, ladies and gentlemen. So
[00:07:43] Liz Moorehead: Big oof.
[00:07:44] George B. Thomas: Max, I would love to see them do that. Anything that you can do to make it more dynamic based on records is amazing.
[00:07:50] Max Cohen: think that, but I also think like, yo, let third party app developers build quick action buttons that work inside those cards. Like, I think that'd be really cool.
[00:08:00] Chad Hohn: With UI
[00:08:01] Liz Moorehead: what about you?
[00:08:01] Chad Hohn: you can do that now, I think, right?
[00:08:03] Max Cohen: Well, yeah, I mean, you could build totally separate UI extensions. What I'm saying is like, like, what if, what if they could build buttons that someone could put into one of those like standard quick action cards is one.
[00:08:16] Chad Hohn: Yeah.
[00:08:17] George B. Thomas: Do you, do you think that somebody like Event Happily would have a reason to have a quick action like that?
[00:08:23] Max Cohen: Yeah, probably. Sorry, my family's calling me. Give me one second. I gotta go unmute.
[00:08:27] George B. Thomas: Alright, well then, Liz, what about you, Liz? You actually had, uh, a couple items on this list. Why don't you talk through one of yours before we baton it to the
[00:08:35] Liz Moorehead: Yeah, absolutely. I mean, the biggest thing for me, and it was so funny when I was sitting down and thinking about what are my wishlist items for what I wish HubSpot would do, I found myself not actually asking for anything. Holy new, although George, some of the items on your list, I found very, very intriguing, but when I think about my role as a content strategist, cause that's really what I do, right?
[00:08:59] Content strategy, content creation. I'm really happy for the most part with a lot of the tools and how they exist. The biggest gap for me and the biggest wish list item for me, quite frankly, is the education and HubSpot Academy continues to be lacking in the content area. We have a lot of great content and certifications around picking the right topics, around distribution, around all of these things.
[00:09:24] But let's be honest, the part of content creation and content strategy and content overall that continues to be the hardest is the actual. Creating of the content, when you have in hand the topic you need to make into a reality, people still don't know how to do it. Content creation still hurts. Even with AI tools, we're not teaching them the basic formulas, the basic, simple best practices, right?
[00:09:53] That go into content creation. And it's not, this isn't something where I'm necessarily pointing fingers, just at HubSpot alone. It's something you and I have talked about George extensively. And when I say you and I have talked about, you have politely nodded while I've just gone completely unhinged with my ranting, but this is a problem that I've noticed in the industry overall, since the beginning, it, there is this.
[00:10:17] thing that we don't talk about. And that's creating content. The actual physical act of somebody gives you a topic and they tell you to create a piece of content from it hurts. Either people don't understand the process or they feel really insecure about it. Even if they are in decades long expert in the topic, like there is just, nobody talks around it.
[00:10:40] And then we just hope people's education that they paid attention to maybe in like, Middle school, high school, maybe college is going to carry them through. It's just, it's, it doesn't have to hurt so much. So my biggest wishlist item and HubSpot, I hope you're listening. And I would happy to be a part of it is talk more.
[00:11:03] About the physical act of creating content, because just throwing more generative tools into the mix is actually making it more challenging. Those tools become powerful when you understand how to plug a strategy in when you understand how to tell a story, when you understand all of those things, but that's my biggest wishlist item.
[00:11:22] Like HubSpot Academy is an incredible resource of education. And I have been in this, in this industry now for about 10 years, and that continues to be. The spot where I'm like, am I just alone in the darkness, banging a pan, asking for this? Does nobody else want this? Maybe I'm wrong.
[00:11:39] George B. Thomas: I'm gonna go out on a limb here, uh, and pray that the LinkedIn algorithms, uh, deliver this at the doorstep. Courtney Sembler, meet Liz Moorhead.
[00:11:48] Liz Moorehead: Hi Courtney!
[00:11:48] George B. Thomas: Let's go ahead, meet Courtly Sembler. Like, hi, can we do something? Can we create something? I would love to see that. Um, anything that we can do to make things that are hard easier, like, to me, is just a win win situation here.
[00:12:03] And so, I'm gonna actually piggyback off of what you, uh, kind of were talking about there, Liz, because when I think about what's difficult right now, it's, we have an ecosystem. That hopefully we understand it's about being human centric, uh, value first, right, type of, type of scenario here. You're creating content, you're a believer in inbound, uh, you want to create courses, you want to do these things, you want to build a community, but Dang on it if it ain't hard, you gotta fly over to something like Circle, you gotta fly over to something like Mighty Networks, and then all of a sudden the conversation becomes that you gotta integrate Zapier, because you definitely want deals to be there, and well where should payments happen?
[00:12:45] Should they happen over on Circle or Mighty Networks? Should they happen through HubSpot Payments? And dang on it, it just becomes convoluted and becomes a mess. And what I would love to see is where we could just have like a circle or a mighty networks natively inside of our HubSpot content, uh, hub, the CMS, whatever, whatever portion you want to put it into, but being able to literally fire up, uh, and again, you can use different spaces, you know, maybe it's hubs and sprockets instead of like spaces and whatever they use in those platforms.
[00:13:17] Right? But this ability to easily fire up, uh, Uh, it's seven lesson course with a quiz that then delivers a certification when you're done that's, uh, you know, automatically behind the like membership area where people can sign up. And, um, there's actually like a native chat community feature where like, first of all, HubSpot, you yourself.
[00:13:44] Could could dramatically change the HubSpot community ecosystem by having your own mighty network circle scenario for like what you're trying to do. Let alone if we as customers had this ability to, to, to be community focused. Easily do live events behind the paywall, easily do courses behind the paywall, easily enable conversations inside of a community, uh, and why?
[00:14:15] Dang gone, because it's on top of a CRM. Dang gone, because it would have the ability to do smart content. Dang gone, because you could fire workflows based off of things that they actually did in your community. Natively! Okay, I'll get off of my pedestal. My,
[00:14:33] Liz Moorehead: It also allows you to more easily integrate a lot of the content that you're creating, right? Like, you and I have done a ton of experimentation with, um, membership based community networks. And the challenge has always been is that it's a walled garden. It exists. On an island completely disconnected from the rest of the digital ecosystem of your brand.
[00:14:58] Now, I could also see a world in which, you know, that's a very exciting hub, but it's, it's to me, and maybe I'm thinking about this incorrectly. It's the, it would be like the 1st type of product hub, right? Where the hub is the product you're actually giving to your customers and that's exciting, but that is also very big uncharted territory, but I, that was the thing on your list that jumped out at me of.
[00:15:20] Yes. Make it easier.
[00:15:23] George B. Thomas: They launched that I might die and go to heaven. I'm just saying I'm
[00:15:26] Liz Moorehead: We need you alive, so don't do that.
[00:15:28] George B. Thomas: yeah, that's true.
[00:15:29] Chad Hohn: Ha.
[00:15:30] Liz Moorehead: Chad, I know you are, you are, you are here struggle busting with us today, right guys? So everybody, let's clear some room for our soft spoken wizard. Tell me what you've got on your list, bud.
[00:15:42] Chad Hohn: Yeah, well, um, I apologize. I've just been coughing all week. I'm totally fine, but throat
[00:15:48] Max Cohen: No, you're not
[00:15:49] Chad Hohn: Well, you know totally fine
[00:15:53] Liz Moorehead: He's living, laughing, loving, Max. Leave him alone.
[00:15:57] Chad Hohn: It's okay. I'm still enjoying myself. Um, apologies. Next time we're live, we'll sound are all sound better. I promise. Um, but anyway, I think piggybacking off of what George was saying, just to like expand on that for a second. Um, one thing I really. Enjoyed was, uh, the thought of how that could tie into onboarding training and a customer success workspace, because what if your product that you're selling needs that level of integration and understanding of how far somebody has gotten through your training content?
[00:16:30] A knowledge base isn't great for that. You can see if somebody's hit a page and if you're using certain video sharing services, you can see if somebody's watched a video. But creating some sort of course content that's a little more advanced like that would be amazing to be able to automatically Let somebody into one of those like sprockets or whatever to allow them to start using some of those functions.
[00:16:51] That'd be amazing
[00:16:52] Max Cohen: a little bit of an lms
[00:16:54] Chad Hohn: for customer success, right?
[00:16:56] Max Cohen: little learn hub
[00:16:57] George B. Thomas: And dude, it would revolutionize our super admin training in the way that
[00:17:01] Chad Hohn: Oh, yeah
[00:17:01] George B. Thomas: And oh my god, anyway, anyway, I'll shut up because it's your turn.
[00:17:06] Chad Hohn: Yeah. Yeah. For me. Um, I think, um, one thing that would be, you know, that I want to talk a ton about and we'll see if we get back to some of my other ones, but it's like, um, and I noticed this on Max's list too, but it's different.
[00:17:20] Mine was the ability to. Basically autofill parts of payment links, um, like commerce hub, right? So basically you, you know, you can't inject a discount code with a query parameter or anything like that. They have to manually type it in, um, if I'm not mistaken. And to be able to pre fill contact info, if you know who you're sending a payment link to.
[00:17:45] Um, and like maybe that computer's not cookied, but you know who you're sending it to, so you can pre fill it with URL parameters. Right. Um, and you know, I think Max's was an extension of that, but it'd be amazing if you could do some additional functionality with payment links, especially now that they're getting better tied into the commerce hub ecosystem.
[00:18:07] And for me, at least as partners. I would love for them to be able to unlock some of the restrictions surrounding commerce hub, at least in some way that we can build some sort of a proof of concept of what we need for customers. If we're selling something that's repetitive or that we build over and over like our industry, we sell the same thing to many customers.
[00:18:30] We have a template and build on HubSpot. And so I'd love to be able to like build something. With no restrictions to like some of the commerce hub stuff, like not being able to write payments or have payment custom objects or custom properties or different things because we have to have custom objects that represent payments in the accounting software because we can't add custom properties to the payments object.
[00:18:54] So we have 2 different types of payments and it's a whole thing. It's like confusing for the customer.
[00:18:59] Max Cohen: subscriptions just got it right I can imagine payments is coming pretty
[00:19:04] Chad Hohn: I imagine
[00:19:05] Max Cohen: right Yeah I mean you're gonna see a lot of that with You know the acquisition of cash flow and everything because that's really what was in it for them with that big beautiful You know subscription billing engine, right?
[00:19:17] And so you're probably gonna see
[00:19:19] Chad Hohn: over there about the acquisition and some, you know, I've talked to some people over in commerce hub and there's been some very exciting things on the, on the roadmap.
[00:19:28] Max Cohen: Commerce Hub's getting that big boosty, you know what I mean?
[00:19:31] George B. Thomas: It's not on my list, but I should have put it on the list of like I would love, because I had, by the way, I got a text, uh, maybe two days ago from a buddy of mine and the text went something along the lines of, Hey, do you know somebody who is a commerce hub ninja like WooCommerce or Shopify?
[00:19:48] Like, uh, imagine like we already have a commerce hub, but imagine if it was more like you could literally build a storefront. Um, and
[00:19:58] Liz Moorehead: Getting into that e coms
[00:20:00] George B. Thomas: native, like you don't, now all of a sudden you're like, I don't care if there's a Shopify integration, because I'm gonna use HubSpot's XYZ, whatever you call it.
[00:20:09] And you could literally do, like, t shirt sizes, and colors, and all, like, all of the commerce things, but again, in the, now, now take that, and pair it with community, and CRM, and everything that we've talked Oh my goodness gracious!
[00:20:25] Chad Hohn: literally be the business center of business operations for everything you do. You'd be like, if you, even if you were like, like a YouTuber, you could use it for like literally your whole thing, you know, even
[00:20:35] Max Cohen: Do you guys think?
[00:20:36] Chad Hohn: B2C,
[00:20:37] Max Cohen: You ever, you guys think, like, I don't know how, um, I don't know how much I believe this,
[00:20:45] George B. Thomas: Uh oh.
[00:20:45] Max Cohen: But, do you guys
[00:20:47] George B. Thomas: live on LinkedIn.
[00:20:48] Max Cohen: I know, I know, but I'm saying, like, do you, do you, do you feel like, um, Like HubSpot would be moving closer and closer and closer to have some sort of, like, lightweight Shopify alternative type deal?
[00:21:01] George B. Thomas: so. Um, no, actually, I'll even step for it. I pray so.
[00:21:07] Max Cohen: Really?
[00:21:07] George B. Thomas: Yeah, bro. I'd use it in a heartbeat. In a heartbeat.
[00:21:11] Max Cohen: Like an e commerce, like a true e commerce, like, here are my wares that I sell, like, you can pick
[00:21:18] Liz Moorehead: Everyone could be rev ops
[00:21:19] George B. Thomas: Where would Max be selling his hats from?
[00:21:22] Max Cohen: based, true, true, um, yeah, I mean, I think that'll be interesting. Like, I, you know, I think they're really, it's obvious that they're really trying to, like, nail down the B2B, you know, uh, commerce side of things. Yeah. Yeah. You know, they're really going to get like the next thing you're going to see them do is get really really really good at being that sort of like stripe alternative for sas companies, right where like They can build subscriptions in through the apis and you know Do all that kind of stuff right and like really connect like their app and their billing into like hub spots backend system Because you know, that's really kind of where they still Sort of like lack in terms of how they kind of, you know, service SAS companies is like all those people are still building on Stripe.
[00:22:09] Right. Um, so yeah, I think that's going to be really interesting to see.
[00:22:14] George B. Thomas: couple things, one, uh, chat pane is actually happening over here on LinkedIn Live, so if you're listening, by the way, to the podcast on the podcast stream after the live, just know that you could be joining us on Monday, LinkedIn Live, uh, 9 a. m., uh, Eastern. But also I want to shout out to Maddie Jolly.
[00:22:31] I hope I said your last name correctly. Uh, she'd love to have the ability to create custom activities and custom task types. I love that. Also want to give a
[00:22:40] Chad Hohn: Task bake workflows for a thing.
[00:22:42] George B. Thomas: Ooh, yeah. Uh, Trent Little, yes, uh, sometimes you want to get Chad going, and sometimes you don't want to get Chad going. It just depends on the topic.
[00:22:51] So,
[00:22:52] Max Cohen: I was trying to get Chad going.
[00:22:53] George B. Thomas: Liz, who should, who
[00:22:54] Liz Moorehead: Keep moving.
[00:22:55] George B. Thomas: next?
[00:22:55] Max Cohen: Um, is it back to me
[00:22:57] Liz Moorehead: Yeah, it is.
[00:22:58] Max Cohen: it is back
[00:22:59] Liz Moorehead: And your list of grievances.
[00:23:01] Max Cohen: Yeah.
[00:23:01] Liz Moorehead: very own Festivus.
[00:23:02] George B. Thomas: by the way,
[00:23:04] Max Cohen: Yeah. I mean, I mean, I'll hit this first one here. It's like, dude, you need some like more. We need, I think it's time that dashboards gets a little bit more
[00:23:13] George B. Thomas: oh,
[00:23:13] Max Cohen: visual tools to make sense of the data that someone's seeing, right? Like, think about, like, all you can do is just dump report after report after report after report onto a dashboard.
[00:23:27] Right? Like, I would love to see something as simple as, like, a thin dividing line between, you know, the, the bricks in which make up your canvas that you can put your report so I can at least, like, break things into sections visually, right? Um, imagine if you could, like, collapse sections and, like, name them and, like, not have to just stuff everything in a rich text module, which takes up a slot for a report.
[00:23:54] Like,
[00:23:54] George B. Thomas: half a brick. I need half a brick to be able to put titles
[00:23:58] Max Cohen: Yeah, let me half brick it. Exactly. That's why I'm talking about like a thin divider line or something like that. Like, I just think we need some like, we need some more visual tools there to help us like organize and make sense of the data instead of it just being like a slew of reports or rich text modules and being super ugly, right?
[00:24:14] Like, if you think about it like that, that tool hasn't fundamentally changed in a really long time. From what it feels like right maybe without you know Barring some changes to like the limits of how many reports you can have in dashboards and stuff like that But it's like yo, give us some There's some visual tools, you know
[00:24:32] George B. Thomas: can't believe you called data ugly, bro. Data is
[00:24:35] Max Cohen: I make some ugly ass dashboards and that's a hundred percent. Um
[00:24:39] George B. Thomas: inside's beautiful.
[00:24:40] Max Cohen: anyway, that one's boring, um, the other thing that I think is like More of like a tool wide issue. Um, I would love to see like exclusionary filters for association labels, right? So when I say that I'm thinking of situations where it's like especially in workflows where you want to be like, hey Send an email to contacts with this association label, right?
[00:25:11] But sometimes I want to send emails to contacts Without a certain association label, right? And so I'd love to see them like, you know, anytime you see association labels get used as filtering, right? You can never use them to as like an exclusion from like criteria, right? which you know, it causes us to do a lot of weird stuff and event happily like it forces us to have like a do not attend did not attend label versus a, you know, attended label because like, we can't just be like, send an email to everyone that attended and then send an email to everyone who doesn't have the label that they attended, we have to go now send an email exclusively to people that have the did not attend label.
[00:25:54] So then we got to think about, oh, how do we you know, do like did not attend and we have to like build all these features around that just to get this like stupid label where it's like, we can skip all that if You know, we had the ability to just, uh, you know, exclude the labels or whatever. Right. So I would love to see,
[00:26:09] Chad Hohn: overhead and
[00:26:10] Max Cohen: yeah, exactly.
[00:26:12] Chad Hohn: to apply all those labels rather than just being able to
[00:26:15] Max Cohen: A hundred percent. Yeah. So I'd love to be able to exclude association labels on email, send actions and workflows specifically, but yeah.
[00:26:23] George B. Thomas: I
[00:26:23] Max Cohen: Oh, and also give us custom object webhooks for public apps. Please, please, please, please, please,
[00:26:28] George B. Thomas: We just had to
[00:26:28] Max Cohen: please, please, please, please. Sorry.
[00:26:31] Liz Moorehead: All right, are we ready to come back into content station for a moment?
[00:26:34] George B. Thomas: Yeah. Choo choo!
[00:26:36] Liz Moorehead: I had this one as last on my list for this week, but I need to just get this out now.
[00:26:41] George B. Thomas: Oh.
[00:26:42] Liz Moorehead: I have a complicated relationship with the SEO tool. I have an extremely complicated relationship with that tool. In that, when it was first rolled out, it was a topic cluster development tool,
[00:26:55] George B. Thomas: Yep.
[00:26:56] Max Cohen: True.
[00:26:57] Liz Moorehead: the content strategy tool. And I didn't totally love it, but it made me excited. Because I was like, finally, they are emphasizing the fact that if you are creating content, there needs to be a strategy behind it. And it looked like the promise of something where, like, you know how we talked a lot about the tools that we've been seeing roll out across the hubs?
[00:27:18] Like, this is just the beginning. This is quote unquote the worst it will ever be. This SEO tool, the only way it has become more dimensionalized is to add SEO recommendations. You were getting elsewhere within the tool and a more centralized location and recommended topics. And I just pulled up, uh, recommended topics within the HubSpot SEO tool.
[00:27:40] And the 1st recommended topic is. Life,
[00:27:44] Max Cohen: Yo, that's deep.
[00:27:45] Liz Moorehead: life with a monthly search volume of 165, 000 at a difficulty of 100. So you know, I'm sitting here going,
[00:27:56] Max Cohen: Hold on
[00:27:56] Liz Moorehead: of all,
[00:27:57] Max Cohen: You know why I did that, right?
[00:27:58] Liz Moorehead: why
[00:27:59] Max Cohen: It's challenging you, because it
[00:28:01] Liz Moorehead: challenging me. I don't need to be challenged. I don't need to be
[00:28:04] Max Cohen: it's just is, it's just no, it's going, it's going. Listen, Liz is so good at creating content. Let's just give her like. A super difficult keyword with a hella generic prompt. All right,
[00:28:15] Liz Moorehead: me a persona in five hours.
[00:28:16] Max Cohen: yo, it just challenged you to say, what's it, salt, tell, write content, what's the meaning of life?
[00:28:22] Yeah.
[00:28:23] Liz Moorehead: Say yes to staying in
[00:28:24] Max Cohen: I think it's, I think Breeze is doing something big back there. Yeah.
[00:28:28] Liz Moorehead: Yeah, so here's my issue with it is that it doesn't really strategically do
[00:28:34] Max Cohen: I'm sorry. Does someone have a dying koala bear in the background? What was that?
[00:28:39] Liz Moorehead: I have no idea. What are you talking about?
[00:28:41] Max Cohen: Wait, wait, wait, wait, wait. Whose cat was that? Whose animal was that?
[00:28:44] Liz Moorehead: Not mine.
[00:28:47] Max Cohen: a, oh, it's a,
[00:28:48] Liz Moorehead: Oh, Chad.
[00:28:50] George B. Thomas: No, no, it's not Chad. It was me. It was
[00:28:52] Liz Moorehead: Oh, okay.
[00:28:54] Max Cohen: thought that
[00:28:55] Liz Moorehead: Let me get my grievance out and then we can go back to all of your fun custom web hook things. Okay. What I would like to see, because this is about a wishlist episode, right? Is I would like to see the SEO tool actually become something. Because, for example, I, I, I asked my a few of friends, uh, who also are more in the content sphere like I am.
[00:29:16] Do you even use the SEO tool within HubSpot to find topics? And the answer is no. All of us have something like SEMrush or Ahrefs, you know, something where the data is much more validated, deep, and it allows us to go into. Much more intentional choices in terms of how we build a content strategy. So the value for me is really not there for that.
[00:29:39] I like that you can track topic clusters, but the fact that they've been so de emphasized in terms of how we're talking about content strategies, we either have an education gap or we have a, or we have a tool development app, but nobody has the heart to get rid of it. I think there is clearly a gap within the HubSpot marketing hub For some sort of content strategy development and tracking tool.
[00:30:02] And to all of you out there who think this is me talking to all of you who think your editorial calendar is a content strategy. No, no. So that's my wishlist item. Like figure out whatever identity crisis is happening within the SEO tool and sit down and have a considered conversation, maybe with some content strategists about what are the tools we actually need within the side, within, uh, the HubSpot marketing Hub.
[00:30:28] To track, build, share our content strategies, because this ain't it.
[00:30:34] George B. Thomas: So. So. I want to double down on what you're saying, Liz, but I have to say that I actually love that tool. I wish that that tool would grow. Here's the deal. Um, it goes back to your first thing that people need more education.
[00:30:51] Liz Moorehead: Yes.
[00:30:53] George B. Thomas: on what it is and how to use it. And the tool needs more flexibility.
[00:30:57] Um, by the way, I'm yes, I'm hold if you're listening to the podcast, I'm holding up a book. It's literally called Pillar Based Marketing. It's by Ryan Brock and Christopher Toff. On page 181 of the book, it actually talks about building your pillar strategy. And so, again, HubSpot Academy. Courtney Sembler!
[00:31:18] I'm giving you another shout out. Or team, how can we get more micro content, educational value to this tool that is a great idea. And
[00:31:32] Liz Moorehead: we go.
[00:31:32] George B. Thomas: right can be leveraged is super powerful, but I just don't think enough it's it like got built and it's like the alternator. People know it's there. They're not sure how it works, and they don't really know if they should be using it every time they start their content car or not.
[00:31:48] Anyway, if you don't have this book,
[00:31:50] Liz Moorehead: That's why I said like, when we've talked about other stuff in the past, you know, we always talk about how this is the worst it'll ever be, but it's just not improving.
[00:32:00] Sorry. I think my connection's a little bit quirky right now, but let's move on. George.
[00:32:05] Max Cohen: good.
[00:32:06] George B. Thomas: yeah. Yeah,
[00:32:08] Liz Moorehead: Talk to me, Goose.
[00:32:08] George B. Thomas: which one to pick. I have Um, let's see, let me look at the, do I, am I going to have time to get back to my dynamic ads rant? Maybe. So here's, let me talk about this one. Um, since we're on a little bit of a content train. I really, really, really would love to have a native, uh, chat GPT integration.
[00:32:30] For so many different reasons, but let me get very specific on one. I'm sitting at my couch last night. I'm watching the bills game. I'm sitting there with my wife, but I'm also working on some content that I'm having a lot of fun creating because I'm like excited about this like direction of showing up as a whole ass human and putting something to the world that maybe other people might not put to the world.
[00:32:55] So I'm working on it. And I'm working in chat GPT. I'm working in canvas. And I've literally in canvas applied my h1 my h2s. I've gone through and retype things and added my own stories and like. I've got a piece that's just ready to publish. Like, ready to pub I've humanized it. Because you can do that in Canvas now.
[00:33:18] Like, it's like a Word doc, basically, on steroids. And I I Now I gotta copy and paste it. And then I gotta worry about formatting. And And I I can format it in Canvas! What I would love is just to be able You know how in, like, blogs you can, like, import Google Doc? And it'll bring the Google Doc into, like, your blog editor.
[00:33:40] Like, I just want to be able to push a button. And the content that I've created in canvas, it just magically shows up in my HubSpot blog for me to then use my voice and tone
[00:33:54] Liz Moorehead: That would be beautiful.
[00:33:56] George B. Thomas: other edits or any like, Oh, like, and again, that's just one piece like there are so many, like, imagine being able to have all the context and cohesiveness of like chat GPT projects, but it's like a I Um, sales email project that then when you're actually in templates you're like leveraging that stuff to actually create the narratives that you're Anyway, I'll be quiet.
[00:34:25] Chat GPT native integration for multiple reasons of HubSpot would be a wishlist item for me.
[00:34:31] Liz Moorehead: I love that. Speaking of chat GBT, Chad GBT, what's next on your list?
[00:34:37] Chad Hohn: There you go. Yes. Nice. Um, for me, I think one of the ones that would be really helpful would be, um, you know how in a workflow you can look up associated objects, right? Um, well, you only get one result based on required filter criteria, so you can get like the most recently associated or the first created or the most recently updated record.
[00:35:05] Um, the reason they have to do that is because they can't process loops of data. So what you really need is the ability to process what's called an array in programming land. Um, and an array would be a return result of items. So you have like five things. It's like five contacts related to a deal. And your workflow would do things to all five of those return contacts by looping each of the return search values.
[00:35:40] And the properties that it returned. So being able to like, search, fully search, the CRM. And um, maybe even to utilize GraphQL, which is often used in like CMS pages. Um, because what you could do is provide like, One record ID, so like, let's say I want to get a contact and then find all deals related to that contact and then all emails related to that that are outbound and it's one search request, but it returns this entire structured string of data that you can do things with.
[00:36:17] And it'd be really cool to be able to drill into many associations deep. Like with GraphQL off again, that's really great for things like web pages to limit the amount of. API calls you need to make from somebody's browser. It just gives the data you need to fill the page with one request, right? For, for each line, maybe I'm pretty sure that's how like index pages work in hub spot where you get the contact and you get all the.
[00:36:47] Associated deals and it shows like 18 deals and you click on it, you know, and it, it shows all the different deals that you can see, um, maybe they do something else, but that's like one way you could do it right for each record in the page. Um, so being able to at a technical level, like every time I have to process multiple return search values, it just pushes me out of HubSpot workflows and I can't use it and then I have to go use some sort of middleware.
[00:37:14] Right. Or custom code or I have to write, build it in middleware, test it, and then write custom code to do it after the fact.
[00:37:23] George B. Thomas: I've got two things to say. One, Uh, one is just, uh, wow. Yeah, we, we officially hit the nerdy side of the podcast with
[00:37:33] Liz Moorehead: It only took us 46 minutes.
[00:37:35] George B. Thomas: I, I, I love it. Yeah.
[00:37:36] Chad Hohn: been earlier if I
[00:37:37] George B. Thomas: while to get them super nerdy. Um, but Chad, the things that, that would unlock the abilities that people would then have at their fingertips.
[00:37:47] Uh, by the way, I wanna, uh, shout out to people who might be watching this on LinkedIn after the fact, or if you're watching it right now. Put in the chat pane, because again, this could be a massive list in the future. What do you wish HubSpot would build next? Just put it in the chat pane, let us know. Uh, Liz, who's, who's next?
[00:38:06] Liz Moorehead: Uh, I believe it's Max. So Max, this is our final round. Take us through the most important ones, the juiciest.
[00:38:15] Max Cohen: Can I do two?
[00:38:16] George B. Thomas: Sure, why not?
[00:38:18] Max Cohen: Oh, one's super quick. I think it would be super neat if you could turn on expenses on any of the object that you want. So, imagine if you had like a deal and you want to track how much that deal cost. To you, as a company, maybe you took clients out to dinner or sent them a thing in the mail or had to pay a bunch of consulting fees to get something done.
[00:38:44] Imagine if you had a little card that just looked like line items, right? But it was line item expenses and it tallied up how much that object Has cost you, whether it's a deal, a contact, a company, or whatever. I think that'd be super neat, and if you could just like turn it on by object, that would be cool as hell and, you know, reduce the amount of extra objects you'd have to make just to track something like that.
[00:39:07] Um,
[00:39:08] George B. Thomas: do, from a
[00:39:08] Chad Hohn: thing, it could be added to the QBO sync too, because we use a custom object called bills to represent both bills and expenses that link to our customers, QBO accounts when they're related to the proper,
[00:39:20] Liz Moorehead: It also gives you, it also gives you net revenue to the ability to really dial in on that.
[00:39:26] George B. Thomas: It'd be real reporting at that point.
[00:39:28] Liz Moorehead: Yeah,
[00:39:29] Max Cohen: 100 percent 100 percent So there's that I think that would be
[00:39:33] George B. Thomas: Wow!
[00:39:34] Max Cohen: Um, and I have floated that idea to Jeff Vincent a while ago. We'll see if it went anywhere. Um, I think the other thing too, that I just think would be so neat is like, and again, I maybe I talked about this last week, but dude, being able to do. Workflows based on associations getting created and running both objects side by side through a single workflow would be crazy, right? So like,
[00:40:02] George B. Thomas: you didn't talk about this last week, so please
[00:40:04] Max Cohen: okay. Alright, alright, okay.
[00:40:06] George B. Thomas: that I
[00:40:07] Max Cohen: is, this is gonna sound insane, right? And maybe this doesn't
[00:40:11] George B. Thomas: it's Inception
[00:40:12] Max Cohen: But, so when any association gets created in HubSpot, Right in the back end, there is an object for that association, right?
[00:40:20] There's a junction object. Okay. So there is an object for an association, right? And that association is tying one object to another object of a different type, right? So that exists independently, independently as its own thing, right? What I would love to see is a workflow that you can create that says, if for example, you'd say, all right, um, whatever a contact is associated to a deal.
[00:40:45] Or something like that, right? Or whenever a, you know, a company is associated to a ticket with this specific association label, whatever it may be, right? Um, I would love to basically have, and like, maybe this breaks for some fundamental reason. I don't know, but I would love to have a dual workflow canvas.
[00:41:07] Where one object is on one side and the other object is on the other side, right? So the two objects that get enrolled are the ones that were joined together by that association. And then I'd love for you to be able to do different things to those objects when that association is created, right? Such as like copying information over or whatever it may be.
[00:41:32] Because like, sure you can. Like, it's just like triggering, triggering workflows when associations happen is, is really annoying, right? You have to like, what do you have to do? You have to like, have a calculated field that counts how many associated objects of a certain type there are and then re enroll every time the number changes and
[00:41:53] Chad Hohn: No, you could do this. You could get a private app and then add association changed and then do a webhook,
[00:42:00] Max Cohen: But that's the thing.
[00:42:02] Chad Hohn: but you can do a webhook into a workflow.
[00:42:05] Max Cohen: Sure, but this is the exact reason why we need something like this because as soon as you say you could build a private app That's when it's like, oh shit. It should be a feature You know what? I mean? So yeah, yeah, no,
[00:42:16] George B. Thomas: I hear private app I'm like
[00:42:24] Liz Moorehead: tell us how you really feel George.
[00:42:26] George B. Thomas: Oh god, it's it. Hey, I said this earlier any place where it feels like it's difficult and I mean difficult for normal humans Not for Giga chad Or like ultra nerd, you know, that's out there listening or watching this at a later date, but
[00:42:42] Max Cohen: Han
[00:42:42] George B. Thomas: normal Like we got it Okay,
[00:42:48] Liz Moorehead: my last one's pretty simple. I'm ready for V2 of the voice and tone tools inside content hub. I'm ready for more education around how to build brand voice and tone. I'm ready. I'm ready for that. Cause like that to me is where there's some really powerful value add. For customers in HubSpot who are creating content.
[00:43:10] Like that's what I want. I want us to go bigger. I want us to have actual conversations about brand voice and tone. And I know the community is hungry for it because I gave a talk at Inbound. Few years ago before any of this, it was just a twinkle in someone's eye, right? It was standing room only. They had to move me to a bigger room to have my talk about brand voice and tone.
[00:43:34] Like people are hungry to do this, but the scholarship out there is pretty lightweight. I know that HubSpot has a, an article that's a how to do brand voice, but it's still kind of confusing. What's the difference between voice and tone? Because there is an actual difference between those two components.
[00:43:49] Like, Let's get the education going. Let's get the tool more robust because the more we can empower people to create content that is indeed human, the better off we're all going to be. That's my last one. George, I believe you had a rant for us lingering there somewhere in the wings.
[00:44:07] George B. Thomas: It's not a rant. It's a listen, um so I was having a conversation with my buddy Chris Carolyn and he sent over a video where he was like And he was excited. And, and I was too. Um, it's a video where it's showing how you can now import, uh, podcasts into HubSpot Podcast into the Content Hub. And, from other platforms, like Anchor, Blipson, wherever.
[00:44:37] But you can now bring it in and it can live in HubSpot. And, and, I wasn't meaning to be a dick. I, I wasn't,
[00:44:45] Liz Moorehead: tip over his fun cereal?
[00:44:47] George B. Thomas: I wasn't meaning to be. But, but my comment to it and and by the way, I go back to that. I was fully excited about the fact that you could do this because that means we're getting to a place where your shows should actually live in there because of all the things that we've talked about.
[00:45:03] Smart content based on a CRM and the workflows and all the words out my mouth were and if only we could have dynamic ads, because see, here's that's one of the things that I love about transistor dot FM. is you can have dynamic ads that you can place over your entire podcast library. So now when you think about being a content creator who actually is trying to get sponsors for their show, if that's your type of thing, Max mentioned YouTubers earlier in the show, like if you're a YouTuber and you've got a podcast and you're trying to do sponsorships or brand deals, well, being able to say, Hey, I'm going to put your ad.
[00:45:41] Over my entire library for the next one to three months is a bigger price tag than saying I'm going to physically inject a audio ad to everything that I edit for the next month and this is what it costs. Now all of a sudden you can have almost unlimited ad space and almost unlimited ad turnaround off of 50, 100, 300, 1000 episodes.
[00:46:09] And if, if I can come to say as somebody, I'm going to put your ad on our podcast for three months, over a thousand episodes to chain, I need a chain sound, then got it like, so like, yes, great. Let me import it, but please know that I probably won't import mine, uh, ours until we can actually do dynamic ads.
[00:46:33] On the actual platform. And again, I say this because you have a podcast network, the amount of people that use this feature, if they were hosted on your podcast solution and the amount of dynamic ads that you could run for the people that you're selling to for your podcast network, which we're not on by the way. Oh, I digress. Sorry.
[00:47:02] Liz Moorehead: You're right, George. This wasn't a rant at all. Silly me.
[00:47:05] George B. Thomas: I love you HubSpot! Anyway.
[00:47:10] Chad Hohn: Well, I don't know if I can give you a rant today, but maybe next week,
[00:47:16] Liz Moorehead: That's
[00:47:17] Chad Hohn: but what I can give you is one more thing that I think would be technically cool. One thing you can do right now is add a CSV to a data source. In, uh, data sets and join that CSV based on like matching property values essentially to create associations within the data table so that you can create reports with some sort of external data, but that needs to go to the next level and be real time, not like necessarily only with Google sheets, although that would be one way to do it, but being able to Google.
[00:47:54] Add some sort of external data table to your HubSpot data set so that while you're not keeping like a custom object that represents whatever that data table is in HubSpot, it can still see into it in your reports in real time. Like maybe you don't need to see it at the record level, but you need to compare where your accounting software keeps expenses.
[00:48:24] Right? Again, you're talking about expenses as lines and putting it in the deal to make it easy for the rep will at minimum being able to look at all of the expenses joined on the customer ID or the deal ID, and you'll be able to find all the expenses that are related to that kind of like. Deal in your QuickBooks instance, for example, right.
[00:48:46] And to be able to like have all of that data and have it updated more or less in real time, or at least at the reports real time, which is like every 15 minutes. Um, And be able to like create those joins and create custom properties at the report level, but not at the record level based on those external things, because having to like export a spreadsheet and upload it again, I know it's the worst that will ever be.
[00:49:12] And I know that's probably where they're headed with it. Um, but that will unlock a lot of advanced reporting for some of the more enterprise size clients.
[00:49:21] Liz Moorehead: Wow. I love that.
[00:49:24] George B. Thomas: Magic. I tell ya.
[00:49:26] Chad Hohn: It'll be automagical
[00:49:28] Liz Moorehead: Jordan, we've covered so much ground today. Across probably this is one of our most diverse topic episodes that we've ever had. So I, I know I asked you this question at the end of every single episode. So this one is going to be a challenge. But apparently, according to Max, all of us could probably stand to be a little bit more challenged, right?
[00:49:49] Yeah.
[00:49:49] George B. Thomas: Mmm.
[00:49:50] Liz Moorehead: What is the one thing you want folks to take away from today's episode if they remember nothing else?
[00:49:55] George B. Thomas: Ooh, ooh, well, I'll go last.
[00:49:58] Liz Moorehead: No, George, you're the one landing the plane. It
[00:50:00] George B. Thomas: Oh! Oh! Oh, okay. Yeah,
[00:50:03] Chad Hohn: established. We can't land planes
[00:50:05] George B. Thomas: that's
[00:50:05] Liz Moorehead: We, yeah, you left us once and we didn't know how to end the podcast.
[00:50:09] Chad Hohn: It was, it was something
[00:50:10] George B. Thomas: And then there was this other time and I wasn't there and there were snacks involved. Anyway, so here's
[00:50:15] Liz Moorehead: Hey, the snacks episode was iconic croutons for life, my guy.
[00:50:20] George B. Thomas: There you go. What kind of croutons were they, Max?
[00:50:22] Max Cohen: True that sketch Chatham village garlic butter croutons
[00:50:26] Liz Moorehead: And I had Rosemary croissant croutons from Trader Joe's.
[00:50:30] George B. Thomas: Which, by the
[00:50:30] Chad Hohn: I was in the chat back
[00:50:32] George B. Thomas: croutons are very crunchy.
[00:50:36] Max Cohen: they are
[00:50:36] George B. Thomas: I'm just gonna throw that out there. But here's the takeaway. Let's land the plane. Um, it's okay to dream. It's okay to wish. It's okay, Max is like, really, this is where we're going? Yes, this is where we're going! Like,
[00:50:49] Liz Moorehead: Reading Rainbow,
[00:50:50] Max Cohen: let your dreams be dreams
[00:50:53] George B. Thomas: Listen.
[00:50:54] Liz Moorehead: Never stop, never stopping.
[00:50:56] George B. Thomas: hey, this is why I'm saying this. I was on a call. I was on a call. I'm on many calls, but I was on a call and I said, hey, that's a great idea. Uh, did you go over to ideas. hubspot. com? And she was like, Oh, I'm not going to do that. That's just, that's bullcrap. And I go, what do you mean it's bullcrap?
[00:51:19] Max Cohen: You're bullcrap,
[00:51:20] George B. Thomas: And she said, well, I come from this other ecosystem, and it was like hollering into a cave that nobody ever paid attention to. And I said, oh, oh, you're, you're in a different ecosystem. Because trust me, when you're part of HubSpot, if you go to ideas. hubspot. com and you put an ID in there, people are going to vote it up.
[00:51:42] And I've seen many, many things for years. Over the years become actually part of the platform because it was an idea on ideas. com. The change in her face, the glimmer in her eye, the understanding that she was in an ecosystem where people actually listened. Like it was, it just was a visceral response.
[00:52:08] And so this is why I'm saying you're in the HubSpot ecosystem, you're in the InBounce ecosystem. It's okay to dream. It's okay to wish put what you wish HubSpot would do in the chat pane of the LinkedIn live hit us up on socials. If you're listening to this on the podcast, uh, app of your choice, let us know and, and take on it, take any of these ideas or ideas you have and go to ideas.
[00:52:34] com or ideas. hubspot. com. And, and submit them, dream, help them build something that's amazing with all the things that we've talked about and that you dream about every single day.
