Sound Familiar?
Your Support Queue Is A Black Hole.
- Tickets get created but nobody knows who owns them, so customers wait days for a response that should take hours.
- Your knowledge base is either empty or so outdated that your team doesn't bother linking to it.
- You have no SLAs configured, so there's no visibility into response times or resolution rates.
- Customer feedback goes into a survey tool that nobody checks, so you're flying blind on satisfaction.
That's exactly what hands-on Service Hub training fixes.
The Sidekick Approach
How We Help
Service Hub training teaches your support team how to manage tickets, build a knowledge base, configure SLAs, run feedback surveys, and set up customer portals. All inside your actual HubSpot portal with your real ticket data.
Sidekick's approach starts by understanding how your support team currently handles requests. We map the gaps between your current process and what Service Hub can automate, then build a training plan that closes those gaps. Your humans learn the tools that save them the most time first.
With 124+ certifications across our team, we know Service Hub inside and out. Your support team isn't learning from generalists. They're learning from practitioners who've configured ticket pipelines, SLA automation, and customer portals for dozens of organizations.
Process-First Training
We map your support workflow before touching tools so the training matches how your team actually handles requests.
Knowledge Base Workshop
We don't just teach the tool. We help your team write and structure the first batch of articles during training.
SLA Configuration Included
Your SLAs get configured during training so your team sees real-time performance metrics immediately.
Customer Portal Setup
If your tier supports it, we set up the customer portal during training so your humans learn to manage it from day one.
What's Included
What's Included
Custom Training Plan
A curriculum built around your team's roles, ticket volume, and Service Hub tier.
Live Training Sessions
Interactive sessions inside your portal using real tickets and customer data.
Session Recordings
Full recordings for rewatching and onboarding new support hires.
Knowledge Base Templates
Article templates and a category structure your team can build on.
SLA Configuration
Working SLA rules configured during training with reporting dashboards.
Feedback Survey Setup
Customer satisfaction and NPS surveys configured and ready to deploy.
Ticket Pipeline Documentation
Written documentation of your ticket stages, routing rules, and escalation paths.
Post-Training Assessment
A practical check-in to verify your support humans can manage the queue independently.
Exact deliverables are scoped during your strategy call based on your goals, timeline, and current setup.
How It Works
From First Call To Results
Discovery
We audit your current support process, ticket pipeline, and Service Hub configuration to identify gaps and quick wins.
Custom Curriculum Design
We build a training plan tailored to your team's roles, Service Hub tier, and ticket volume.
Live Training Sessions
Hands-on sessions covering tickets, knowledge base, SLAs, feedback surveys, and customer portals.
Ongoing Support
Post-training Slack access, recorded sessions, and a 30-day check-in to make sure your team is confident.
Is This Right For You?
Is Service Hub Training Right For You?
This Is For You If...
- Your support team has Service Hub but only uses basic ticketing.
- You don't have SLAs configured and can't measure response or resolution times.
- Your knowledge base is empty or outdated.
- You want your support humans to scale without hiring more headcount.
- You recently upgraded Service Hub and need to learn the new features.
This Isn't For You If...
- You don't have HubSpot Service Hub yet. You'll need implementation first.
- You're looking for outsourced customer support. This is training, not managed services.
- Your support volume is under 10 tickets per month. A simpler setup may be a better fit.
Common Questions
