We have a very exciting episode for you this week, because we have a HubHeroes listener joining us as a guest — Chad Hohn of Roofing Business Partner, a HubSpot Super Admin of almost five years, with an exceptional passion for HubSpot Service Hub and what's possible in the delight stage of the HubSpot Flywheel!
Specifically, he reached out to us because he was excited to talk about two critical topics for any organizations that consider service as a focus and have (or are considering) HubSpot Service Hub:
- Developing a cohesive strategy for the unified conversations inbox, a deep-dive extension of a conversation we started previously
- A sneak preview of the HubSpot Help Desk private beta that Chad has been lucky enough to dig into recently, and what it means for the future of service
Get excited, folks! This is a powerful episode you won't want to miss, even if you don't have HubSpot Service Hub.
What We Talked About
- What are the top mindsets folks should have when thinking about how to really develop a clear support strategy to help and delight their customers?
- How should folks be looking at the unified conversations inbox when developing their support strategy?
- What are the most common mistakes we're seeing folks make when trying to leverage these tools for customer support?
- Now, we've heard murmurs out of Big Sprocket releasing Help Desk ... what is it? What do we know about it? What are we excited about? What does this mean for the future of executing great service strategies through HubSpot?
- This conversation we're having today – is it only for companies that have super large customers service teams with massive support tools?
- Why is having a great customer support experience so important?
And so much more ...
Additional Resources
- What is an in-house HubSpot Super Admin? And do you need one? (HubHeroes)
- To HubSpot conversations inbox or not to HubSpot conversations inbox? (HubHeroes)
- Back to the Flywheel: Unpacking Inbound Physics with Max (HubHeroes podcast)
- HubSpot Sales Hub with Kyle Jepsen (HubHeroes podcast)
- Why go HubSpot Service Hub? (HubHeroes podcast)
