Customer Experience Is the New Competitive Advantage
Service Hub connects your support team to the same CRM your marketing and sales teams live in. That means no more "let me transfer you" moments, no more lost context, and no more customers repeating themselves.
These resources cover ticketing setup, knowledge base strategy, customer feedback loops, and the automation that keeps your service team focused on humans instead of admin work. If you're trying to reduce churn and increase customer satisfaction, this is where to start.
Our Service Hub training walks your team through setup and optimization step by step.
52 Service Hub Articles
HubSpot Auto-Unspam: Real Replies Now Surface Automatically
HubSpot now evaluates each message individually and moves real replies out of spam automatically. Here's what changed, why it matters, and how to use it.
May 8, 2026
Customer Agent Now Supports Multiple Brands in One Portal
HubSpot's Customer Agent now supports multiple brands in a single portal. Learn how it works, what the Brands Add-on requires, and who needs this most.
May 7, 2026
Conversation Volume Estimation for Customer Agent
HubSpot now shows predicted conversation volume as you configure Customer Agent. See what it does, why it matters, and how to use it before you go live.
May 6, 2026
Help Desk Board Layout Redesign: What Changed and Why It Matters
HubSpot redesigned the Help Desk board to match the CRM board experience. Real-time updates, customizable cards, and bulk actions are now live for Service Hub P
May 4, 2026
IVR Call Routing Now Available for Sales and Service Pro
HubSpot IVR menus are now available at the Professional tier. Set up voice and keypad call routing in Sales Hub and Service Hub Pro without upgrading to Enterpr
May 1, 2026
HubSpot Sunsets Legacy Channel Routing in Customer Agent
HubSpot is auto-migrating legacy channel-level handoff routing to Global Handoff on April 27, 2026. Here's who's affected, what breaks, and exactly how to fix i
April 29, 2026
HubSpot Sunsets Customer Agent Fallback Routing in Rule Based Bots
HubSpot is removing Customer Agent fallback routing from Rule Based Bots on April 27, 2026. Here's what changes, who's affected, and exactly how to fix it fast.
April 29, 2026
Inline Images for HTML Knowledge Sources: AI Agents Now See Your Visuals
HubSpot AI Agents and Assistants can now read and reason over inline images in Knowledge Articles, Blog Posts, and Site Pages. Here's what changed and why it ma
April 20, 2026
Caller ID for HubSpot Numbers: Register Your Business Name on Outbound Calls
HubSpot now lets U.S. users register Caller ID on their HubSpot phone numbers so prospects see your business name instead of an unknown number. Here's how to se
April 14, 2026
Customer Agent Lead Qualification: Your AI Front Desk Is Open
HubSpot's Customer Agent qualifies leads, updates CRM, and books meetings automatically. Here's what changed and how to set it up.
April 14, 2026
Toll-Free Number Porting: Bring Your 800 Number Into HubSpot
HubSpot now lets you port existing toll-free numbers (800, 888, 877) into your account. Keep your brand number and run all calls natively in HubSpot.
April 14, 2026
Transfer Calls from Customer Agent to IVR
HubSpot's new call transfer feature lets you route Customer Agent calls to your IVR. Here's how to set it up and who benefits most.
April 14, 2026
HubSpot Customer Success Rooms: One Shared Space for Every Post-Sale Task
HubSpot Customer Success Rooms give CSMs and customers one shared workspace for tasks, docs, and status updates. Here's how to set it up.
April 14, 2026
Customer Agent Embedded Testing: Configure, Test, and Publish with Confidence
HubSpot's Customer Agent Embedded Testing lets you configure, test, and publish AI agent changes safely. Learn how Draft Mode works and who needs it most.
April 14, 2026
Why I Moved My Digital Clone From Delphi.ai to HubSpot Customer Agent
I ran a Delphi.ai clone for a year answering HubSpot questions. Here's why I moved it into HubSpot Customer Agent—and what you should know first.
April 14, 2026
AI-Powered Calling Experience Lands in Help Desk
HubSpot's new Help Desk calling experience adds live captions, Breeze Q&A, and AI summaries to every support call. Here's what changed and how to use it.
April 13, 2026
Breeze Knowledge Base Agent: Auto-Draft Articles from Support Tickets
HubSpot's Breeze Knowledge Base Agent finds gaps in your docs and drafts new articles from closed tickets automatically. Here's what it does and how to use it.
April 13, 2026
Customer Agent Now Switches Languages Mid-Conversation
HubSpot Customer Agent now switches languages mid-conversation. Here's what changed and why it matters for your multilingual support team.
April 13, 2026
HubSpot Connector for Microsoft 365 Copilot: Private Beta
HubSpot's new Microsoft 365 Copilot connector lets sales, service, and CS teams query HubSpot data inside Teams and Copilot Chat. Here's what it does and how to
April 13, 2026
Sync Recurring Meetings to HubSpot: Full Calendar Sync Is Here
Sync recurring meetings to HubSpot CRM records. Here's what changed, how to set it up, and which teams benefit most from this beta feature.
April 13, 2026
HubSpot Help Desk Deep Dive: Setup, Strategy, and the Updates You Missed
HubSpot Help Desk has changed dramatically. Setup tips, the Customer Agent trifecta, SLAs, routing, and 7 new updates from the HubHeroes crew.
April 6, 2026
The Complete HubSpot Portal Audit Checklist: What Every Admin Should Review (Plus Our Free Template)
70+ checklist items to audit your HubSpot portal. Covers every hub, workflows, integrations, data quality, and the red flags we see in every audit.
April 6, 2026
Shared Data Is the Quiet Superpower of Marketing Hub, and Most Teams Never Unlock It.
Why your HubSpot shared data isn't paying back across the business. Three locks keep the superpower sealed shut. Here's how to unlock them.
April 5, 2026
The Real HubSpot Onboarding Timeline (No Sugarcoating)
Real HubSpot onboarding takes 90-120 days, not what they promise. Get the honest phase-by-phase timeline from 15+ years of implementations.
March 31, 2026
HubSpot Service Hub Overview with Justin Graci
Explore the HubSpot Service Hub with Justin Graci. Discover how this customer service software deepens relationships, drives efficiency, and solves agent b
March 13, 2026
Custom Ticket Automation Messages in HubSpot Service Hub
HubSpot now lets you build custom ticket automation emails for any workflow branch, status, or language. Here's what changed, how to set it up, and who benefits
March 11, 2026
From Churn to Growth: Fixing Common Post-Sales Challenges with HubSpot
Struggling with post-sales churn? Learn actionable strategies to align your teams, clean up data, and leverage HubSpot for customer retention and growth …
February 9, 2026
Why Your Voice of Customer Strategy Has Dangerous Gaps
Your voice of customer strategy has dangerous gaps that are costing you revenue. Discover what B2B marketers miss and how to fix it now.
February 5, 2026
HubSpot Updates: Restore Deleted Contacts, 0% Tax Rates, and Editable Assigned Teams
Discover the latest HubSpot updates including restoring deleted contacts by workflow, displaying 0% tax rates, and editable assigned teams in the help desk
January 22, 2026
A HubSpot Customer Agent + Breeze Conversation
Discover how to seamlessly integrate your brand voice with AI and HubSpot for consistently authentic content creation that resonates with your audience.
January 13, 2026
Test Your Customer Agent on Email Before You Go Live
HubSpot's Customer Agent email testing lets you preview AI responses before going live, no email channel required. Here's what it does and how to use it.
January 8, 2026
Why Retention, Renewals, and Upsells Are the Real Growth Engine for Your Business with Stuart Balcombe
Discover why focusing on customer retention, renewals, and upsells is essential for sustainable business growth, featuring insights from...
December 21, 2025
From Churn to Growth: Fixing Common Post-Sales Challenges with HubSpot (Clone)
Struggling with post-sales churn? Learn actionable strategies to align your teams, clean up data, and leverage HubSpot for customer retention and growth …
December 16, 2025
Women of HubSpot: Megan Eunson on Owning Your Path in Customer Success
Megan Eunson's career story at HubSpot highlights the power of resilience, continuous learning, and owning your path in the face of unexpected changes.
December 4, 2025
Mastering Video in HubSpot for Marketing, Sales, and Service Teams: A Comprehensive Guide
Do you know how to master video marketing with HubSpot for your marketing, sales, and service teams? If not learn how to boost engagement, attract more...
November 27, 2025
How To Build NPS Surveys in HubSpot Service Hub (Step-by-Step)
Learn how to create and customize NPS feedback surveys in HubSpot Service Hub. Follow our step-by-step guide to gather customer satisfaction data.
November 5, 2025
How to Optimize Your HubSpot Sales + Service Pipelines Like the Pros (+ Examples)
Are HubSpot pipeline issues costing you time and money? Learn how to optimize your sales and service processes in HubSpot for maximum efficiency and res...
October 1, 2025
Empathy in Action: Seeing Customers as Humans, Not Transactions
Empathy transforms customer interactions into meaningful connections, building trust and loyalty. Learn practical steps to see customers as humans, not...
September 15, 2025
#INBOUND24: HubSpot's AI-Powered Product Updates (All the Details + Examples)
How will HubSpot’s latest AI-powered products impact your business? Explore the innovations set to change marketing, sales, and service automation…
September 18, 2024
What Is Voice of Customer? And Do You Know Yours?
Can customer feedback really drive growth? Want to move from listening to action? Get actionable VOC strategies that will move your revenue needle ...
August 20, 2024
Customer Delight Refresh + Killer New HubSpot Service Hub Updates
What are the new HubSpot Service Hub updates and BETAs we're the most excited about? And why is delight the most powerful, but most often overlooked ...
May 21, 2024
Rockstar HubSpot Conversations Strategies + Help Desk Sneak Preview
What does a great HubSpot conversations unified inbox strategy look like? And what do you need to know about the HubSpot help desk beta? With Chad Hohn ...
December 12, 2023
What Jorge learned: Original Source Drill-down 2 and Meeting Client Needs
Want to discover the importance of meeting client needs, not just pleasing them, and the power of HubSpot integrations and the...
November 9, 2023
Maximize Customer Insights: Mastering NPS Surveys with HubSpot's Service Hub
Unlock the power of customer feedback with our step-by-step guide on creating effective NPS surveys using HubSpot's Service Hub. Enhance your...
November 1, 2023
To HubSpot Conversations Inbox or Not to HubSpot Conversations Inbox? That Is the Question ...
What the heck is the HubSpot Conversations Unified Inbox? Why does it cause so much confusion and how should companies be using it? Strap in folks, this...
October 31, 2023
What Jorge learned: Client Churn, Never Assume, and HubSpot Service Hub Ticketing
How to manage and flow through client churn, never making assumptions, and surprising capabilities of HubSpot Service Hub ticketing. Welcome to another ...
August 30, 2023
Leveraging "VOC" Voice of Customer for Business Growth
Are you properly capturing your customers voice? In this article, we chat with Nate Brown about a Voice of Customer strategy that helps you ...
June 16, 2023
The most baller HubSpot Service Hub deep-dive with Adriti Gulati
Is HubSpot Service Hub only for customer service teams? What do most get wrong about its ticketing system? To SEO or not SEO in the knowledge base? Let's..
June 6, 2023
6 HubSpot and human lessons I've learned in my first 60 days (new series)
What does it take to create great email copy? What are the secrets to powerful client relationships? What's it like to work for George B. Thomas? These ...
April 27, 2023
HubSpot email signature presets setup (tips + optimization strategies)
Want to use the HubSpot Marketing Hub email marketing tool to send out emails for your sales or service teams across multiple contact owners? In this ...
January 19, 2023
Why go HubSpot Service Hub?
What are the capabilities of the HubSpot Service Hub? And, if you're serious about customer delight, is it the right investment for you?
October 4, 2022
What is customer delight and who's responsible + examples
What is customer delight really? And who the heck is responsible for it? In this episode, we're doing a deep-dive into delight and why it's so critical...
September 26, 2022